Quality

1.     What quality standards do Clarity Scopes’ products meet?

Clarity Scopes’ products are sourced from reputable manufacturers and are designed to meet industry quality standards. We undergo rigorous testing to ensure reliability, durability, and safety. Most products are ISO 9001 or BSCI compliant and able to be imported into the United States.

 

2. Are Clarity Scopes’ products covered by a warranty?

Yes, Clarity Scopes offers warranties on our products. The duration and coverage of the warranty may vary depending on the specific product however it is usually between one and three years on manufacturer defects. It's recommended to review the warranty terms and conditions provided by ElectriRide for each product.

 

3. What if I am not satisfied with the quality of my product?

If you are not satisfied with the quality of your product, you can return it for a full refund within 30 days of purchase. There will be a 10% restocking fee and shipping fees will need to be paid by the customer.

 

4. Are your telescopes and microscopes made of high-quality materials?

Yes, all our telescopes and microscopes are crafted using premium materials to ensure durability and optimum performance. They are ISO 9001 and BSCI compliant.

 

5. Are your products suitable for both beginners and experienced users?

Absolutely! Our product range caters to users of all levels, from beginners to seasoned enthusiasts, professionals, educators, and government agencies.

 

Shipping

6. What if my order is lost or damaged in shipping?

If your order is lost or damaged in shipping, please contact us at support@clarity-scopes.com and if the damage is due to the manufacturer or courier we will send you a replacement free of charge.

 

7. Do you offer international shipping?

Yes, we ship our products internationally to any country DHL or UPS ship to. Shipping charges and delivery times may vary based on the destination.

 

8. How long does it take for orders to be processed and shipped?

We typically process orders within 1-2 business days. Shipping times vary depending on the shipping method selected during checkout. If shipping by sea it will take 45 days and if by air generally 14 dyas.

 

1. What are the shipping costs?

Shipping costs are calculated based on the destination and the weight of the package. You can view the shipping charges during the checkout process. Shipping within the continental United States is free if the purchase is over $100.

 

1.  Can I track my order?

Yes, once your order is shipped, we will provide you with a tracking number that you can use to monitor the status and location of your package.

 

Refunds

11. How do I request a refund?

To request a refund, you can contact our customer service team at support@clarity-scopes.com or 1 (833) 245-4227.

 

12. How long does it take to process a refund?

Refunds are processed within 1-2 business days of receipt of your request.

 

13. How will I receive my refund?

Refunds will be issued to the same payment method that was used to make the original purchase.

 

14. What is your return policy?

We accept returns within 30 days of purchase. The item must be in its original condition with all accessories and packaging intact. Please refer to our Return Policy page for more details.

 

1. How long does it take to process a refund?

Once we receive the returned item and inspect it, we will process the refund within 5-7 business days. The refund will be issued through the original payment method.

 

1. Are there any restocking fees for returns?

Yes, a restocking fee of 10% is charged and all shipping fees are paid by the customer.

 

1. Do you offer bulk discounts for businesses or government agencies?

Yes, we offer special pricing and discounts for business-to-business and business-to-government purchases. Please contact our sales team for more information.

 

1. What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, PayPal, and other secure online payment options.

 

1. Do you have a customer support team available for assistance?

Absolutely! Our customer support team is available to assist you with any inquiries, product information, or support-related questions.